Patient Support

At MultiCity Medical, you can gain easy access to information about the medical services we offer. This will help you make informed decisions about your health care.
If you have any queries about our clinics’ availability or anything else, you might find the answer here.

 

Appointment Information

We make every effort to book the appointment at your preferred time and with the GP of your choice. However, in cases that emergencies do occur, and though we attempt to manage this and keep appointment times, emergencies will be given priority.
Please note: A standard appointment time slot is 15 minutes.

 

Long Appointments

In such cases, please let your receptionist know if & why a longer consultation is needed with the doctor. This information is only requested in order to be able to book the appropriate amount of time for your care. We try to make sure we give every patient the individual time they need so that the time of other patients isn’t compromised. Appointment types that generally require longer times:

  • Addressing Multiple Concerns
  • Pregnancy/antenatal check-ups
  • Counseling
  • Insurance medical
  • Excisions
  • Annual Health Checkups
  • Including more than one patient in the appointment (e.g. Partner/child etc.)
  • Child Immunisations
  • If you need an interpreter
  • Care Plans & Mental Health Plans
  • Minor Procedures
  • Mental Health Consultations
  • Workers Compensation Case Conference

 

  • Telehealth: When required, your GP can consult with you via telehealth, on the phone or video chat. Your doctor or practice nurse may also contact you to deliver urgent medical information from time to time. Please know that to qualify for this type of appointment Medicare stipulates that the patient must have attended the practice face to face in the previous 12 months. There are extenuating circumstances that may exempt people from this, please call our team to find out more.
  • Fees: MultiCity Medical believes in providing access to quality healthcare and this is why we choose to bulk bill for all standard appointments for those with a current Medicare card. When there are extra charges, appointment costs may vary depending on the time taken, consultation types and procedures. You will be notified prior to appointment if additional fees occur.
  • Results: If your reports reveal any urgent concerns or your GP requests a follow-up, the receptionist, nurse or your doctor will contact you to organise an appointment. An appointment is required with your doctor to receive your test results.
  • Scripts: All script requests will require an appointment. This can be either done with face to face consultation or for those who are eligible, via telehealth. Please note that the practice does regularly book out each day so you will need to organise your appointments in advance so that you do not run out of your medication.
  • Reminders: If you have an appointment booked, you will receive an sms appointment reminder to the registered mobile number on the patient’s file.
  • Recalls: We are committed to preventative care and from time to time you may be contacted by our Practice team to book an appointment for repeat tests, immunisations, general follow up or health checks.
  • Translator & Interpreter: We welcome patients of any language and background and have a multilingual staff across most of our centers.
    If a patient would prefer to speak in their own language, interpreters can be arranged at the time of booking.

 

Home Doctor Visits Or Nursing Home Visits

At the doctor’s discretion, your GP or any appointed nurse may visit a regular patient at their residence. Nursing home visits are provided with an arrangement with the doctor. You can enquire at reception to arrange a call back to discuss current capacity.

 

Electronic Communications

From time and again, our practice staff and doctors might contact you via electronic means to either advise you or provide information relating to your health or for appointment reminders. Our Electronic communication mediums include email, fax, SMS, and our practice-based application.
All significant electronic communication will be recorded in the patient file, and sensitive information will be encrypted for privacy.

 

After-Hours Appointments

For emergency home visits and bulk-billed after-hours consultations, we recommend you to reach out to our team via the following methods:
Phone- (02) 4476 5588
Email- info@multicitymedical.com.au
Availability– 24×7

 

Privacy and Confidentiality:

All our patients’ health information is our utmost priority and is kept highly confidential and secured.
If you have concerns regarding our privacy policy, please get in touch with our team at (02) 4476 5588
Or, write to us at info@multicitymedical.com.au.

 

Transferring Medical Centres:

We currently have practices at Tuross Head, Leichhardt, Narooma, Gerringong with Bega and Batemans Bay coming in the near future.
We work from a central database, meaning that to go between our locations is a breeze as they all have access to the same records. Please call our team if you wish to have your records transferred in or out of our practice group.

 

Feedbacks and complaints:

If you have any feedback, suggestions, or concerns regarding our medical services at MultiCity Clinic, please feel free to write to us at info@multicitymedical.com.au.
We would love to hear from you as we always strive to make our services better.